Communication between functional groups is challenging in any organization. We all speak slightly different dialects when it comes to how we understand and play our roles in meeting the wants and needs of prospects and customers. Finding shared language is important. It’s important because when organizations botch hand-offs between functions…

Army Veteran and former CEO of Procter and Gamble Bob McDonald, led the U.S. Department of Veterans Affairs from 2014–2017 to improve Veteran access to healthcare and the many other benefits VA offers. It was an ambitious mission, and I was honored that I got to play a small part…

In recent days, I’ve heard many moving stories of the ways in which people are calling upon their inner resources of resilience and creativity to adapt to the COVID-19 world. One friend had to downsize her company, one made unilateral decisions to keep people on, one found self-sacrificing ways to…